Contact Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue belongs with a casino, a regulator or a support organisation. We are a research and comparison publisher, not a gambling operator — so the fastest route to a resolution often is not us.
Messages reach us through the contact form on illuminephotos.com. We read everything that arrives, though we prioritise corrections and factual challenges over general enquiries. Information on this page was last checked on 23 September 2026.
What to send us, and what to send elsewhere
| Your issue | Who to contact | What to include |
|---|---|---|
| A bonus term, rating or payment detail on our site looks wrong or out of date | Non Gamstop Casinos editorial team | The page, the sentence, and where you saw different information |
| Your withdrawal is delayed or your account is locked | The casino's own support and complaints procedure first | Account reference, dates, screenshots of chat transcripts |
| Verification (KYC) or source-of-funds documents rejected | The casino's verification department | Which documents were sent, on what date, and the reason given |
| You want to stop gambling or restrict your access | GAMSTOP, GamCare or blocking software — see below | Nothing; these services are free and confidential |
| Commercial or partnership enquiries | Non Gamstop Casinos editorial team, marked as commercial | Brand, licensing details and the markets you serve |
What we cannot do
- We cannot release a withdrawal, unlock an account or overturn a confiscated balance. No publisher can.
- We cannot remove you from GAMSTOP before your chosen exclusion period ends, or add you to it on your behalf.
- We cannot act as an adjudicator between you and an operator, though we will record what you tell us and factor it into future reviews.
- We cannot give legal, tax or financial advice.
Reporting a problem with a casino we list
Reader reports are the most useful messages we receive. If an operator on our non GamStop casino rankings has changed its terms, imposed an undisclosed withdrawal limit or stopped responding to support tickets, tell us. A single complaint does not move a rating on its own; a pattern does, and we will re-check the operator's published terms before changing anything.
When you write, a dated timeline helps far more than a summary. Note when you deposited, when you requested a withdrawal, what documents you supplied and what the operator said at each stage.
Before you contact us about an offer
We may earn commission when a reader opens an account through a link on this site. That arrangement funds the research and does not decide the order of our rankings or the ratings we publish — operators cannot buy a position. The offers below are the ones readers most often write to us about, and the conditions attached to each are the usual source of the confusion.
Betmica — the headline figure that prompts the most questions
Betmica sits at the top of our list and carries an editorial rating of 10.0, largely because its slot range and account tooling are broader than most of the offshore sites we researched. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, spread across more than one deposit rather than paid in a single lump — which is why the number readers actually receive on a first deposit is far smaller than the headline. Before you write to us about it, check the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what can be withdrawn from bonus winnings. The limitation worth stating plainly: a 570% match is only meaningful if you intend to deposit repeatedly, and the turnover attached to a bonus that size is substantial.
Kikibet — currency and payment queries
Kikibet is rated 9.9 and appears here because it is one of the sites where British readers most often ask whether they are being billed in pounds. Its advertised welcome offer is 350% up to £5,555 with 300 free spins, subject to minimum deposit and wagering conditions set out in its own terms. If your account is denominated in euros rather than GBP, your bank or card issuer may apply a conversion charge on every deposit and withdrawal — verify the account currency at registration rather than after. The drawback: free spin allocations of this size are usually drip-fed over several days and tied to named slots, so they are not interchangeable with cash.
Betninja — the clearest terms among the larger offers
Betninja also holds a 9.9 rating, and it earns its place on this page because its £1,000 bonus and 100 free spins for new players is stated as a flat figure rather than a percentage stack, which makes it easier to check what you are agreeing to. That clarity is the point: fewer readers contact us confused about it. Its limitation is the flip side — a £1,000 ceiling is modest next to the percentage-led packages elsewhere on our list, and the free spins carry their own wagering terms separate from the cash bonus.
Others readers ask about
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Offers quoted in euros or dollars are not GBP offers. Where a site advertises in a foreign currency, assume conversion applies unless it confirms a sterling account option. Ratings shown are our own editorial assessments, not customer review scores.
Money questions we answer most often
There is no charge for using Non Gamstop Casinos. Costs arise only at the casino, and they are worth understanding before you email us about an unexpected deduction.
- Minimum deposits — usually required to unlock a welcome bonus, and often higher than the site's general minimum. Check both figures.
- Debit cards — the most common UK deposit route. Some offshore operators decline UK-issued cards intermittently; a decline is normally the issuer's decision, not the casino's.
- Bank transfers — slower in both directions, but generally the route with the highest withdrawal ceilings.
- E-wallets — faster payouts in most cases. PayPal is rarely available at casinos outside the Great Britain licensing regime, so verify rather than assume.
- Cryptocurrency — offered by several sites in our list. Network fees and price movement between request and settlement are yours to absorb.
- Fees and conversion — casinos may pass on processing costs; your bank may add a non-sterling transaction fee on top.
- Withdrawal timings and limits — advertised speeds are marketing claims, not results we have measured. Weekly or monthly caps are common and are the single most frequent cause of the delay complaints we receive.
Withdrawals are normally held until identity verification is complete. Larger or unusual sums can also trigger source-of-funds checks, where the operator asks for evidence of where the money came from. Supplying clear documents early shortens the wait considerably.
What these sites actually offer
If your message is about finding something rather than fixing something, it helps to know how these catalogues are usually organised. Slots dominate, split between low-volatility games that pay small and often and high-volatility titles that swing hard in both directions; published RTP figures give you the long-run average return but tell you nothing about a single session. Progressive jackpots pool stakes across many players. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, with real studios streaming in real time. The software providers behind the lobby determine much of the quality, and mobile play is browser-based at most of these operators rather than app-based.
The sportsbooks alongside them
Several casinos in our list also run a betting operation, and readers sometimes contact us having mixed the two up. Sportsbooks cover pre-match and in-play markets, accumulators, bet builders and cash-out, with esports increasingly alongside football and racing. Sports free bets usually carry minimum qualifying odds — commonly around 1.50 in decimal terms — and a stake returned as a free bet is not the same as cash. Where a shared wallet operates, a casino bonus may be blocked from sports markets entirely, which is worth checking before you move a balance across.
Regulation, eligibility and who these sites are for
You must be 18 or over. Casinos covered here are licensed outside Great Britain — commonly in jurisdictions such as Curaçao — and are therefore not authorised by the UK Gambling Commission. Accepting British customers is not the same thing as being authorised to serve them, and the distinction matters: the Commission's licence conditions, its complaints framework and the free alternative dispute resolution routes available to UKGC-licensed operators do not apply. GAMSTOP is the self-exclusion scheme for operators licensed in Great Britain, which is why registration with it does not block accounts held overseas.
In practice that means your recourse in a dispute runs through the casino's own complaints procedure and then its overseas regulator, on that regulator's terms and timescales. Read our terms of use for the limits of what this site publishes, and the background on who writes it if you want to know who is behind the research.
If gambling has stopped being a choice
Contact GamCare on the National Gambling Helpline, 0808 8020 133, free and open 24 hours a day. GAMSTOP registration is free and blocks accounts at Great Britain-licensed operators for six months, one year or five years. Device-level blocking software restricts access more widely, including to sites outside that scheme. Most casinos also offer their own deposit limits, loss limits and account self-exclusion — set them at registration, before they are needed. Our responsible gambling guidance goes through the options in detail. Gambling is not a way to make money or to recover a loss.
How we assess the sites we write about
- We read the operator's published terms in full — wagering multiples, game contribution percentages, maximum bonus bets, expiry windows and cashout caps.
- We check the stated licensing jurisdiction and ownership details against what the operator publishes.
- We record payment methods, stated currencies and any published fees or withdrawal limits.
- We note game range and the providers supplying it, and whether a sportsbook runs alongside.
- We revisit listings when terms change or when reader reports suggest they have.
We research and verify; we do not claim to have deposited, played or withdrawn at these sites. Where something is unconfirmed, we say so rather than filling the gap.
Getting a useful reply
Be specific. Name the casino, quote the term you are querying, give dates, and say what outcome you are looking for. If your message concerns a live dispute, send us the timeline but pursue the operator's complaints procedure in parallel — waiting on us will only cost you time. Corrections are welcome and we would rather fix a page than defend it.